Improve your service culture Today, it is increasingly difficult for companies to stand out from their rivals. Furthermore, customers are over-informed and are approached too often, so how can they…

How to cultivate an entrepreneurial spirit An entrepreneurial spirit is a state of mind that drives an individual to find the courage and use their resources and full potential to…

How to become a feedback champion Literally, feedback is what "feeds back", i.e. "the action of passing on information to someone following the observation of a behaviour or task, in…

Developing critical thinking The World Economic Forum has established that by 2022, "critical thinking" will be a key skill in the business sector. As long as you know what "critical…

Why is continuous learning important? Things are changing all around us and the most effective way to manage change is through continuous learning. Indeed, this is a good way of…

How to build self-confidence The philosopher Emerson wrote: "Self-confidence is the first secret of success".Self-confidence is feeling capable of meeting future challenges. It refers to an inner conviction and virtual…

To better manage your time, identify and rank your tasks according to their urgency and importance, so you are giving priority to the most important tasks. The matrix below will…

The failure to develop an innovative idea is rarely due to a lack of creativity but often to a succession of bad choices at the different stages of reflecting upon…

The rapid evolution of technologies and markets is pushing companies and employees to constantly reinvent themselves. How can we ensure that this need for perpetual adaptation does not cause problems…

According to the European Agency for Safety and Health at Work, stress at work results from the imbalance between a person's perception of the constraints imposed on them by their…